Communication Skills for Childcarers (COSCH) Training Course

The course includes:

• The sender/receiver relationship
• Questioning skills - open and closed questions
• Listening skills
• Telephone communications
• Self presentation and assertiveness
• Non-verbal signals
• How to sound more assertive
• What is self-esteem
• Business writing

Who Should Attend?

This course is suitable for all levels of staff, whether on the front line dealing with external customers, or with colleagues internally. It can also be used as a strong foundation for staff progressing to supervisory management.

Additional Information:

Other Information:

Duration : 6 hours
Std. Group Size : 20
Price for Standard Group Size : £650.00 + VAT
Price per Additional Delegate : £17.00 + VAT

Special Offers

We are delighted to offer 15% discount off web prices for all new bookings made before 30 November 2010, no matter how far ahead they are for.

Quote "autumn sale" when booking to receive this discount

(discount does not apply to exam fees)